Frequently asked questions

Yes, you will find the terms and conditions here.

Yes, all team members have their own fundraising page. Sign up via the 'Join my team' button on the team page, or ask your team captain for an invitation.

All money directly goes to global emergency medical care. Together, we help people in need where needed most.

Definitely! We offer entry tickets for a few events, such as the Dam tot Dam Run. Is the event you want to participate in not listed, or are our entry tickets sold out? You can still register your own fundraiser by choosing cycling, walking, running, or your own sportive challenge under 'Something sporty'.

The easiest way to transfer cash to Artsen zonder Grenzen is to donate the amount as an online donation to your own personal fundraising page. You can deposit the cash into your own bank account.

You can also transfer it to us directly: Transfer the amount to NL61 ABNA 024 252 5555 in the name of Artsen zonder Grenzen in Amsterdam, stating your name and the name/description of your fundraiser. For donations from abroad, the BIC code you need is: ABNA NL2A.

We would appreciate if you could inform us of the amount transferred and the fundraiser supported via kominactie@artsenzondergrenzen.nl

• see how much money you have raised so far;
• explain your motivation and personalize it with photos and/or videos;
• easily share your fundraiser within your network using the social media buttons;
• find a personal QR code leading to your page, as well as fundraising logo's and images for social media;
• write blogs to thank, inform, or inspire your supporters.

No, it only takes a few minutes. In a few simple steps, you have set up your own personal fundraising page. Click on 'Start a fundraiser' and create your account. After that, you can immediately create your fundraising page.

When registering, all you really need is a few minutes, an email address and a general idea of what you want to do to raise donations. It can be useful to think of a name for your fundraiser and perhaps have a photo ready to personalize your fundraiser right away. But personalizing your page can also be done at a later time. So click on 'Start a fundraiser', create your account and join #TeamArtsenzonderGrenzen.

Your fundraising page has a clear, large, red donate button. Your sponsors choose an amount themselves and pay securely with iDEAL | Wero, Apple Pay, or Credit Card. They can optionally leave a nice message with their donation. It is also possible to donate anonymously.

We understand that some fundraisers are supported with cash donations. The easiest way to transfer cash to Artsen zonder Grenzen is to first deposit the money into your own bank account and then make an online donation on your own fundraising page. Log in to your dashboard and add the donation amount yourself.

You can also transfer it to us directly: Transfer the amount to NL61 ABNA 024 252 5555 in the name of Artsen zonder Grenzen in Amsterdam, stating your name and the name/description of your fundraiser.

For donations from abroad, the BIC code you need is: ABNA NL2A.
We would appreciate it if you could inform us of the amount transferred and the fundraiser you supported via kominactie@artsenzondergrenzen.nl

Yes, absolutely! After setting up your fundraiser, we will email you a few tips on how to share it. Once you have registered, you will have access to all promotional materials in your account, such as sample emails, images and social media posts. You are part of #teamArtsenzonderGrenzen. We are doing this together! Is something not working, or are you running into an issue? Send us an email at kominactie@artsenzondergrenzen.nl

By sharing the link to your fundraising page. On our fundraising platform you will find promotional materials, sample emails and a unique QR code to share your fundraiser on social media. Tip: The more personal your motivation, the greater your chance is that people will support your effort with a donation.

When you are logged into your account, you will find the link to your fundraising page in your personal dashboard so you can directly share it on your social media channels.

Every year, thousands of fundraisers join #teamArtsenzonderGrenzen. To give the most recent fundraisers the attention they deserve, we close older fundraisers. Additionally, we have learned from experience that most fundraisers remain active for about three months. For example, with events, we see that a fundraiser shows hardly any activity after 30 days.

Your fundraising page will therefore be archived after 3 months of inactivity. You will receive an email about this two weeks in advance, allowing you to indicate if your page needs to stay active. Has your page been archived, but that was not your intention? We can reverse this for you if you send us an email at kominactie@artsenzondergrenzen.nl

That’s great! We recommend raising your target amount. Log in, go to the dashboard of your fundraising page, and click on 'Edit page'. It is not mandatory, but we highly recommend it. Experience shows that it boosts the final total of fundraisers!

• go to: 'Ask for donations' in your dashboard;
• click on: QR code. Download the QR code;
• use the QR code on posters or flyers that you want to distribute in visible places, for example at your gym, workplace, or club;
• save the QR code on your phone as well if needed, so you can show it to people so they can scan it directly from your phone.

Yes, you can choose when you want to end your fundraiser yourself. Log in, go to the dashboard of your personal page and click on 'Edit page'. Scroll all the way down here and select 'Close my page'. Your fundraiser is now invisible and officially closed.

Read our annual report for an exact explanation about our income and expenditures.

That means you are only doing a donation, and therefore not setting up a fundraiser. You can make a general donation here.

Has a friend, family member or colleague started a fundraiser? You can find them here and support them with a donation for as long as the fundraiser is running.

Yes, you can. When donating to a fundraising page, after entering the amount, you can choose for 'I am making an anonymous donation'. The amount will be attributed to the fundraiser's personal page under the name 'Anonymous'.

To process your donation, we request your details, but these will not be publicly displayed or shared with the fundraiser.

Would you like to give a generous amount every month or every year? We are extremely grateful for that! You can easily set this up via our website.

Your donations are tax-deductible. You can find more information about donating with tax benefits on our website.

There are costs associated with our fundraising platform, such as hosting and transaction fees. If everyone contributes an extra €0.50, we can offset the platform costs as much as possible. Contributing to the transaction fees is, of course, optional.

That is frustrating. Check whether your bank might be experiencing an outage and try again later. No outage? Contact our team quickly at kominactie@artsenzondergrenzen.nl.

Through this site, visitors can pay via iDEAL/Wero, as well as Credit Card (Mastercard and Visa), Apple Pay, and Google Pay.

People in crisis situations can count on Artsen zonder Grenzen. Worldwide, our teams provide medical care to people affected by conflicts, natural disasters, or disease outbreaks. Ensuring they receive the care they need. We also actively speak out when we witness injustice.

Many people are curious about where donations exactly end up, as well as the salary of our director. We understand that. Donors are rightly critical about how their donated euro is spent. That is why we are happy to explain this into more detail here. 

The CBF is an independent institution that has been monitoring fundraising for charities since 1925. The CBF aims to promote responsible fundraising and spending by providing information and advice to government agencies and the public. Artsen zonder Grenzen is recognized by the Central Bureau on Fundraising (CBF). The CBF has replaced its Quality Mark, which was in effect until January 1, 2016, with the 'CBF Recognition'.

Yes you definately can. In our newsletter, we keep you informed about what we achieve for people in need with your support. Fill in your details at the bottom of this page to sign up.

We would love to help if you run into any issues. Send us an email via kominactie@artsenzondergrenzen.nl 

Have you already tried resetting your password by clicking on 'forgot password' when logging in? If that does not work, please contact us at kominactie@artsenzondergrenzen.nl.

First try to reset your password if you no longer remember it. If this does not work or if you have other questions, please contact us at kominactie@artsenzondergrenzen.nl. We can then check whether your email address is already registered for the relevant campaign/event.